Refund Policy

We want you to love your purchase from Lence. If you’re not satisfied, we’re here to help.

Returns

  • You have 30 days from the date of delivery to request a return.

  • Items must be unused, in original condition, and in original packaging.

  • Proof of purchase is required.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Processing time: 5–10 business days, depending on your bank

Non-Refundable Items

  • Gift cards

  • Items marked as final sale

  • Used or damaged items (unless defective)

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

To start a return, contact us at Support@getlence.com